We excel in the translation and localization industry, because we are flexible and understand that every client‘s needs are unique. But how are we really different? It’s simple: with Local Concept, you are king! This is not a cliché. Customer service is at the forefront of everything we do. We have driven 120 miles to deliver multilingual business cards to a client. One of our clients had a last minute change in their software, which required us to work on Christmas Eve and Christmas day, and our team volunteered to come in to ensure the client had what they needed, when they needed it. LexiTerm and LexiPM, part of our process management technology system, are customizable and we are also able to develop client specific tools. As you can see, our business relationships are valuable to us, and we show it.
In your first meeting with us, we identify your preferences regarding communication. Do you want to be contacted by email, phone, or both? Are mornings or afternoons better for you? We shift our schedules to communicate at a time that is convenient for you.
To make things easier, we assign two project managers in different time zones, who are waiting to assist you 24 hours a day, 7 days a week. We provide every client with a specialized team of localizers, translators, engineers, graphic designers and copywriters. We work with the latest localization and translation tools, and we have our own production resources, allowing us to start working on your project within two hours after receiving the files. The assigned program managers are trained to quickly adapt to any changes that may arise in any project. We also have comprehensive testing and quality assurance processes in place to ensure the accuracy of our work.